LAPTY
This Refund & Cancellation Policy explains the circumstances in which refunds may be provided for services purchased from LAPTY.
Lapty provides digital infrastructure services that may be provisioned immediately after payment.
Due to the nature of VPS, IP, proxy and reseller services, refunds are generally limited and are considered on a case-by-case basis.
Any refund approved by Lapty will ordinarily be issued exclusively as credit to the customer's Lapty Wallet and will not be returned to the original payment method.
Nothing in this Policy is intended to exclude or restrict any refund or remedy that cannot legally be excluded under applicable law.
Except where a refund or other remedy is required by applicable law, Lapty reserves the right to determine whether a refund is appropriate based on the circumstances of the case.
Lapty may, at its discretion, provide:
Where Lapty approves a refund, the approved amount will be credited to the customer's Lapty Wallet.
Wallet credit:
Where applicable law requires Lapty to return money to the original payment method or provide another form of remedy, Lapty will comply with the applicable legal requirement.
The wallet-only refund policy therefore applies to the maximum extent legally permitted.
A refund or other remedy may be considered where:
Where appropriate, the approved amount will be credited to the customer's Lapty Wallet.
Proxy and IP products are generally non-refundable after successful provisioning because IP resources may be specifically allocated to the customer.
A refund, replacement or wallet credit may be considered where:
An IP being blocked, rate-limited, challenged or rejected by a third-party website does not automatically qualify for a refund. Third-party websites independently control their access policies and may block or restrict particular IP addresses.
Reseller products are generally non-refundable once provisioning or activation has occurred.
Where a reseller service cannot be delivered due to a Lapty-side failure, Lapty may provide wallet credit, replacement service or another appropriate remedy.
Customers may request cancellation of a subscription before the next renewal.
Cancellation normally prevents future renewal but does not automatically create a refund for the current billing period.
Where a Service has already been provisioned and made available, partial-period refunds are generally not provided unless required by applicable law or approved by Lapty.
If you are charged more than once for the same transaction due to a verified payment-processing error, Lapty may credit the duplicate amount to your Lapty Wallet.
Where applicable law requires another form of refund, Lapty will comply with such requirement.
If payment is successfully received but the purchased Service cannot be provisioned, Lapty may:
Lapty may cancel transactions suspected of fraud or unauthorized payment activity.
Where appropriate, Lapty may refund or otherwise reverse the transaction in accordance with applicable law and payment-provider requirements.
Customers are encouraged to contact Lapty Support before initiating a payment dispute concerning service delivery, billing or technical issues.
Fraudulent or abusive chargebacks may result in account suspension or termination.
Nothing in this section prevents a customer from exercising any legal right available to them.
Promotional credits, bonuses, coupons and promotional balances generally have no cash value and are not refundable or transferable.
If an order containing promotional credit is refunded, Lapty may deduct the promotional value that was used.
A refund request does not erase violations of Lapty's Terms of Service.
Where an account is suspended or terminated because of fraud, abuse, illegal activity, spam, hacking or another serious violation, refunds may be denied to the maximum extent permitted by applicable law.
Refund requests should be submitted to: support@lapty.in
Include:
Lapty may request additional information to verify the request.
Once approved, wallet credit may be added to the customer's Lapty account after internal processing.
Wallet balances may be used toward eligible Lapty Services available for purchase through the customer's account.
This Policy does not exclude or restrict mandatory rights available to consumers under applicable law.
Where applicable law provides a stronger refund or remedy right than this Policy, applicable law will prevail.
Lapty may update this Refund & Cancellation Policy from time to time.
The latest version published on the Lapty website will apply to future purchases, subject to applicable law.